Delivery
At Ape Kade, we aim to dispatch all orders quickly and securely to ensure your products arrive in excellent condition.
Processing Times
Orders are typically processed within 1 to 3 working days after payment has been received and cleared. During busy periods, product launches, promotional events, or public holidays, processing times may be slightly longer.
Delivery Times
Estimated delivery times are provided at checkout and are intended as a guide only. Delivery times may vary depending on your location and the courier service used.
Ape Kade is not responsible for delays caused by courier services, customs clearance, adverse weather conditions, industrial action, or other circumstances beyond our reasonable control.
Delivery Address
Customers are responsible for providing accurate delivery information when placing an order. Ape Kade cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.
If an order is returned to us due to an incorrect address, refusal of delivery, or failure to collect the parcel, additional delivery charges may apply before the order can be resent.
Lost or Missing Parcels
If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible. We will work with the courier to investigate the issue and provide an appropriate resolution.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please contact us and we will do our best to resolve the issue.
Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty, defective, or incorrect, please contact us within 7 days of delivery.
To help us process your claim quickly, we may ask you to provide photographs showing the damage or fault.
Where appropriate, we will offer a replacement, repair, store credit, or refund in accordance with your statutory rights under UK consumer law.
Change of Mind Returns
You may return eligible items within 14 days of receiving your order if you have changed your mind.
To qualify for a return:
- Items must be unused, unopened, and in their original condition.
- Products must be returned with all original packaging, labels, and accessories.
- Customers are responsible for return postage costs unless the item is faulty or supplied incorrectly.
Once the returned item has been received and inspected, any approved refund will be processed to the original payment method.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items cannot be returned unless faulty:
- Personalised or custom-made products.
- Gift cards or digital products.
- Clearance or final sale items marked as non-returnable.
- Any item that has been opened, used, altered, or damaged after delivery.
Refunds
Approved refunds will be issued to the original payment method used when placing the order.
Please allow up to 10 working days for the refund to appear in your account after it has been processed.
Original delivery charges are non-refundable unless:
- The item is faulty.
- The item was supplied incorrectly.
- We are otherwise required to refund delivery charges under applicable consumer protection laws.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been dispatched may be cancelled for a full refund.
Once an order has been dispatched, it will be treated as a return and must follow the returns procedure outlined above.
Please note that personalised, custom-made, or made-to-order products cannot be cancelled once production has begun.
Availability
All products are subject to availability.
In the event that an item becomes unavailable after an order has been placed, Ape Kade reserves the right to cancel the affected item or order and provide a full refund for any unavailable products.
Contact Us
For any questions regarding deliveries, returns, refunds, or cancellations, please contact our customer support team through the contact details provided on our website.