Terms and Conditions
For the purpose of this document, ‘we’, ‘us’, or ‘our’ refers to Ape Kade. ‘You’ or ‘your’ refers to the customer or website user.
1. General
1.1 This website is operated by Ape Kade. By using this website, you agree to these Terms and Conditions. All use and purchases made on this website are governed by the Terms and Conditions in effect at the time of your order or use. We may update these terms from time to time, and any changes will apply to future use and orders.
1.2 These Terms and Conditions do not affect your statutory rights.
1.3 We reserve the right to update or modify these Terms and Conditions at any time. Any updates will be published on this page.
2. Prices and Payment
2.1 All prices shown on the website are correct at the time of display. We reserve the right to correct any errors where pricing information has been displayed incorrectly.
2.2 Prices are inclusive of Value Added Tax where applicable unless stated otherwise.
2.3 Payment must be made in full at the time of purchase unless otherwise agreed in writing.
2.4 We use secure third party payment providers. We do not store full card details.
3. Delivery
3.1 We provide delivery services across the United Kingdom depending on product availability and service coverage.
3.2 Orders are normally processed and dispatched within 24 to 48 hours from Monday to Friday.
3.3 Delivery times typically range from 2 to 3 working days depending on the courier service used.
3.4 Orders placed on Fridays or during weekends may take longer to process as dispatch does not take place on Saturdays or Sundays.
3.5 Delivery charges will be shown clearly at checkout before you confirm your order.
3.6 Free delivery may be offered on qualifying orders as stated on the website at the time of purchase.
3.7 Weight and size restrictions may apply depending on courier limitations. If your order exceeds these limits, we may contact you to arrange alternative delivery options.
4. Returns and Refunds
4.1 If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible.
4.2 Unopened goods may be returned within 7 days of receipt for a refund or replacement, subject to inspection and approval.
4.3 Refunds will be issued to the original payment method once the return has been processed. Delivery costs may not be refunded unless the item is faulty or incorrect.
4.4 Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a tracked service as we cannot be held responsible for lost returns.
4.5 Returned items must be in their original condition and packaging.
5. Order Cancellations
5.1 You may cancel your order by contacting us before it has been dispatched.
5.2 Once an order has been dispatched, it cannot be cancelled.
5.3 If cancellation is approved before dispatch, a full refund will be issued.
6. Product Information
6.1 We aim to ensure all product descriptions, images, and information are accurate. However, minor variations may occur.
6.2 We reserve the right to update or discontinue products at any time without notice.
7. User Responsibilities
7.1 You are responsible for ensuring that all information you provide to us is accurate and complete.
7.2 You are responsible for maintaining the confidentiality of your account information where applicable.
7.3 You must notify us immediately if you suspect any unauthorised use of your account or any security issue.
8. Liability
8.1 We are not liable for any indirect or consequential loss arising from the use of our website or services.
8.2 Our total liability in relation to any purchase shall not exceed the total amount paid for the product or service.
9. Privacy
9.1 We handle your personal information in accordance with our Privacy Policy.
9.2 We do not sell or share your personal data for marketing purposes without your consent.
10. Governing Law
10.1 These Terms and Conditions are governed by the laws of England and Wales.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us using the details provided on our website.
We aim to provide a clear, transparent, and reliable service experience for all customers using Ape Kade.